At The Childcare Company/Impact Futures, we strive to provide the best possible service a learner, applicant or employer can expect, including but not exclusively high-quality training. However, we recognise that sometimes things may go wrong. If for any reason you are dissatisfied with the service that we provide, please let us know so we can deal with your concern and, where appropriate, ensure improvements are made as part of our ethos and commitment to continuous improvement. We encourage you to make a phone call so that we can talk about your problem and resolve it swiftly.
The Childcare Company / Impact Futures are committed to ensuring the safety and well-being of all our learners. As apprenticeship delivery continues to evolve and becomes even more inclusive of a blended learning model with the use of technology in learning. It is our responsibility to ensure our learners understand how to protect themselves against online threats and effectively recognise unethical behaviours.
At Impact Futures Group we are committed to fostering an inclusive, fair, and diverse workplace. We recognise that our employees, clients, partners, and communities come from a wide range of backgrounds, experiences, and perspectives. We believe that embracing these differences drives innovation, enhances decision-making, and allows us to provide the highest quality services.
At Impact Futures Group (encompassing Tend and The Childcare Company) we are committed to providing equal opportunities and fair treatment for all employees, regardless of sex, race, religion or belief, age, marriage or civil partnership, pregnancy or maternity, sexual orientation, gender reassignment or disability.
The CEO is firmly committed to doing all that is reasonably practicable to protect the health, safety and welfare of all employees and other persons affected by our activities through applying the high standards set out within this policy. Issued in accordance with the Health and Safety at Work etc. Act 1974 and all other relevant UK health and safety legislation
This is statutory guidance from the Department for Education (‘the Department’) issued under Section 175 of the Education Act 2002 (as amended), the Education (Independent School Standards) Regulations 2014, the Non-Maintained Special Schools (England) Regulations 2015 and the Apprenticeships, Skills, Children and Learning Act 2009 (as amended). Schools and colleges in England must have regard to it when carrying out their duties to safeguard and promote the welfare of children. For the purposes of this guidance children includes everyone under the age of 18.
When providing feedback about the Group, you will be asked to grant approval for us to use the information that you provide us in line with The Consent Statement. It is imperative that you grant written approval yourself and that you do not impersonate anybody else. Your consent may be captured through email communication or through a recorded video or audio conversation, and it will be made clear to you that your consent to use your feedback for marketing purposes is in line with The Consent Statement. If you notice feedback being shared that is impersonating you which you did not submit, please contact our Marketing team immediately.